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I wouldn’t recommend this place at all. Waste of my money and time ! So I called in to make an appointment due to my suspension making sounds . Over the phone I was told they would be doing a drivability diagnostic. So when I get there they end up saying there gonna do a full diagnostic ( No big deal I’ll figure out what else I need to fix ) . I was told my vehicle might take a while and that it exceeds a certain time limit the fee goes up. I call and inform them to let me know if it does exceed that time . They don’t . To be fair they knocked of a chunk off the fee after expressing to them they didn’t even call me . Well moving forward I pay for my diagnostic and am told my idle arm is causing this noise . I get that fixed else where and the noise remains . I call back and ask them what is making that noise and they tell me I need to do another diagnostic specifically for that noise . Make a long story short I feel like I got played out my money here . Still don’t know whats making that sound other than a list of everything that’s wrong with my car but nothing to directly fix the sound issue . I’ll be taking my business elsewhere! And the only reason I’m giving 2 stars is because they checked everything else on my car .
They charged me $350 just to do a diagnostics. And then quoted me at over $1,000 to replace coils. I was able to have a friend who's a mechanic and do it for a couple hundred dollars.
That lady the answers the phone had a attitude
Did a great job at a fair price. Thank you Jeff
I had my truck worked on by Rainier Automotive and was very please with the results. My truck is 25 years young and is running like a champ! The service and people in the office were very helpful. Thank you to you all....
They are OK for straight forward work (exhaust, wheel bearings, brakes etc) but unsure of themselves/not recommended for MVI's.
This is the worst business I have ever had the displeasure of working with. You scammed my fiancé out of an ungodly amount of money after holding her car for a week and not relaying any information and dragging your feet on a simple diagnostic. I was told multiple times that I would be contacted later that day/the following day with information on the vehicle and each time you lied and I had to call to receive any information after waiting longer than the period of time I was given. The diagnosis took 5 business days (one week in total) after saying it would be done the day following drop off and was completely and totally inaccurate in finding the issues with the car. When picking up the vehicle after losing all trust in your company, the staff was passive aggressive and rude about the fact I did not want you touching the car. After calling AAA to tow the car which broke down the day after you released it, the tow truck driver told us the issue within minutes of being on site, something you were unable to do in the week you held the vehicle. We then went to Firestone who quickly solved the issue and the bill was lower than yours for doing absolutely nothing. I will never use your service again and anyone I speak to who needs a repair I will warn to avoid your shop like the plague.
Great job. Thorough and professional
Thorough service done professionally.
John and Jim are great! Highly recommended this shop