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I don’t know what I would have done without Rainier. I was visiting from Alaska and got a flat in my rental car. I pulled into their parking lot and waited for them to open. They were so kind and helpful. They worked me in, talked to the rental company, found a new tire and got me back on the road the next day. Thank you!
They always do a great job. They take the time to get it right. . .
They were able to provide a detailed diagnostic of my car's issues. They provide several estimates on what needed to get repaired and the severity of each issue. The completed the work on schedule. They did a good job. My breaking now is smooth as silk. They were very friendly and very professional.
Another shop had my car 2 days, then shrugged at me and told me to take it to an electrician. Rainier fixed it promptly, were very friendly, and it cost less than I was braced for.
Well this one is a tough one. My brother was in a motorcycle accident and I took him there to get his personal stuff. Middle of the day like 2:30. No one in the office, no one anywhere. We were just going to leave when we see a note on the front door to call for service. So we did. Had to go thru a verification process, then wait for it to get approves, then they would let us in thru a remote electronic gate. All in all not to terribly inconvenient. But what happened to customer service and actually seeing and talking to a person? In reality we did what we came to do. So it's all good. In reply to response; You have my sincere apology on the mix up from my review. I did make a mistake on the company I was reviewing. My review was for Pro Tow. I hope you will accept my apology.
Hi Connie, Understand your frustration but this is Rainier Automotives website. The company that you are referring to is Pro-Tow. We have absolutley nothing to do with Pro-tow. You should direct your frustration to the proper company you are not satisified with
They were so great!!! Very thorough!!! Honest and did a great job!!!!
Thank you for the kind words. We value you and your business
Great service, affordable prices, and quick turnaround!
Well this one is a tough one. My brother was in a motorcycle accident and I took him there to get his personal stuff. Middle of the day like 2:30. No one in the office, no one anywhere. We were just going to leave when we see a note on the front door to call for service. So we did. Had to go thru a verification process, then wait for it to get approves, then they would let us in thru a remote electronic gate. All in all not to terribly inconvenient. But what happened to customer service and actually seeing and talking to a person? In reality we did what we came to do. So it's all good